Customer Service (Week 7)

I found a blog named How to Keep Angry Customers (like me) Happy written by Carol Tice from entrepreneur.com on November 23^rd 2012. This blog is from an angry customer’s point of view on how companies should deal with customer complaints or problems. The author mentions that she gets angry when businesses can’t or won’t fix a problem. She goes on with a list of steps that businesses can take to resolve customer complaints. In my opinion, some of the most important steps are realizing the customers time is valuable and to actually care about the problem.

This blogs audience is for employees and customers alike. This is a good guide for someone dealing with a customer complaint to follow. This related to my future career because as a business owner I will have to deal directly with customers.

An article I found that relates to the blog is called Food for Thought written by Centaur Communications Limited. The article talks about how a food distributing company is encouraging their employees to excel in customer service in this tough economy. They are doing this via means of training and employee empowerment. This is important because in an economy such as the one we are experiences, companies need to be good to their customers and make sure they are aware that they are appreciated. The audience for this is much the same as the blogs, employees and customers alike.

The blog and the article relate because the blog talks about how to deal with customer complaints, the article talks about how to keep customers happy. If customers are kept happy, then there will be a lesser chance of one complaining. In the off chance that one does complain, there will be a better chance of them being nicer about the situation instead of being irate. All in all; keeping customers happy is what both the blog and the article talk about.

 

 Works Cited

 "Food for thought."  Employee Benefits (Feb 2, 2012): 62. Small Business Resource Center. Gale. Baker College of Flint. 23 Feb. 2012 <http://find.galegroup.com.bakerezproxy.palnet.info/sbrc/start.do?prodId=SBR

Tice, C. (2012, february 22). Seven ways to keep angry customers (like me) happy. Retrieved from http://www.entrepreneur.com/blog/222860