Customer Service (Week 7)

I found a blog named How to Keep Angry Customers (like me) Happy written by Carol Tice from entrepreneur.com on November 23^rd 2012. This blog is from an angry customer’s point of view on how companies should deal with customer complaints or problems. The author mentions that she gets angry when businesses can’t or won’t fix a problem. She goes on with a list of steps that businesses can take to resolve customer complaints. In my opinion, some of the most important steps are realizing the customers time is valuable and to actually care about the problem.

This blogs audience is for employees and customers alike. This is a good guide for someone dealing with a customer complaint to follow. This related to my future career because as a business owner I will have to deal directly with customers.

An article I found that relates to the blog is called Food for Thought written by Centaur Communications Limited. The article talks about how a food distributing company is encouraging their employees to excel in customer service in this tough economy. They are doing this via means of training and employee empowerment. This is important because in an economy such as the one we are experiences, companies need to be good to their customers and make sure they are aware that they are appreciated. The audience for this is much the same as the blogs, employees and customers alike.

The blog and the article relate because the blog talks about how to deal with customer complaints, the article talks about how to keep customers happy. If customers are kept happy, then there will be a lesser chance of one complaining. In the off chance that one does complain, there will be a better chance of them being nicer about the situation instead of being irate. All in all; keeping customers happy is what both the blog and the article talk about.

 

 Works Cited

 "Food for thought."  Employee Benefits (Feb 2, 2012): 62. Small Business Resource Center. Gale. Baker College of Flint. 23 Feb. 2012 <http://find.galegroup.com.bakerezproxy.palnet.info/sbrc/start.do?prodId=SBR

Tice, C. (2012, february 22). Seven ways to keep angry customers (like me) happy. Retrieved from http://www.entrepreneur.com/blog/222860

Week 6 Blog Post (Catering)

I found an article through Bakers online library resource called Catering. This article was written by Corey Sandler and Janice Keefe in 2005 from the Word Association Inc. It appears to be part of a bulk of articles all with the title, 101 Business Ideas for Under $5000. I chose this particular article because it relates with what my future goals are. In the not so distant future I want to own my own food service business. This article is talking about the aspects of catering food.

The article is split up into six sub sections each covering a specific aspect of catering. The sections talk about what a good catering business needs to be successful, such as equipment and food costs. One of the sections is about knowing the territory your catering business will be a part of. This is important so you know what businesses around you will generally request catering. They also suggest that you get to know the business owners and managers so the catering business is more well known. Another part of the article talks about the basic things a catering business needs. An example is a large kitchen stocked with essential foods and spices. The article also talks about how much to charge for catering based off how many people are eating and how long it takes to prepare the food.

People looking for basic information on catering are the audience for this article. I have come to this conclusion based on the fact that the article is relatively short. Overall the audience could be business owners trying to pick what business they would like to start. As mentioned above the master article is called 101 Business Ideas for Under $5000. Catering is only one of the many business related articles it covers. The master article also includes other sub articles including but not limited to car service, chimney cleaning, child care.

Trade Publication articles such as this one are much more formal then blog articles. Blogs are mostly based off opinion where trade publication articles are based off of experience and research. The audience for a blog is more for people who share a biased opinion where a scholarly article or trade publication is more for people who what a straight answer. I would say the most efficient between a trade publication, a scholarly article, and a blog is probably the scholarly article. My opinion on this is based off the fact that scholarly articles can be used for research and can be considered stable knowledge.

The Power of Failure (Week 5)

The blog I read talks about respecting your failures. This relates to my future because I plan on owning my own business. In order for me to be successful, I must learn from my failures during my entrepreneurship challenge and make better from them.

This blog is simple and messy. I personally don't like how it is set up. Also, I don’t feel welcome reading italic letters. The audience of this blog is anybody willing to learn about learning from their mistakes.
This blog was more heart felt and personal than last weeks. Last weeks was about experiences working at Google and somewhat promoted Google. My response to this blog is I enjoyed the content, but not the way it was presented. I am not only inspired to learn from my failures, but also to make my blog look nice.

http://kk.org/ct2/2008/06/the-power-of-failure.php

10 Insights from 11 Months of Working at Google (Week 4)

I found a blog that talk about a persons experience working at Google. The blog is in website format and uses a list to describe all that is awesome about working at Google. The audience for this blog would be anybody looking to learn more about working for Google. Google is known for being one of the best places to work at so I would assume people research something like 'What its like to work at Google.' I found this blog interesting because I think Google is interesting inside and out, plus its always there to help. This blog gave me the idea to blog about things that would interest people, as well as to put them into an interesting and easy to read format.

http://www.kaushik.net/avinash/10-insights-from-11-months-of-working-at-google/